Frequently Asked Questions
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- Q1: Whom do I contact with questions related to the Aberdeen Community?
- A1: In order to get the most timely answer, review the information in the “Community” tab to determine if the question is a “Master Association” question or a “Neighborhood” question. Then contact the appropriate Management Company. There also is a web form for comments/suggestions in the Contacts Tab on the website.
- A1: In order to get the most timely answer, review the information in the “Community” tab to determine if the question is a “Master Association” question or a “Neighborhood” question. Then contact the appropriate Management Company. There also is a web form for comments/suggestions in the Contacts Tab on the website.
- Q2: How often is the Suggestion / Comments Form checked and when will I get a call back?
- A2: There are 2 Questions/Comments/Suggestions web forms located in the Contacts Tab of the web site. The first is for Community related questions and the second is for web site related questions. All community-related requests go the Western Reserve which is the Management Company for the Aberdeen Master Association. Any suggestions and comments should be related to only Master Association issues. Comments or suggestions regarding the web-site will go to the web site committee. Any questions or comments concerning items that your Neighborhood Association is responsible for should be directed to your neighborhood representative.Depending on your question or comment, someone should get back to you in a timely manner.
- A2: There are 2 Questions/Comments/Suggestions web forms located in the Contacts Tab of the web site. The first is for Community related questions and the second is for web site related questions. All community-related requests go the Western Reserve which is the Management Company for the Aberdeen Master Association. Any suggestions and comments should be related to only Master Association issues. Comments or suggestions regarding the web-site will go to the web site committee. Any questions or comments concerning items that your Neighborhood Association is responsible for should be directed to your neighborhood representative.Depending on your question or comment, someone should get back to you in a timely manner.
- Q3: Is approval necessary for construction of items such as decks, patios, etc?
- A3: Permits must be obtained from the City of Highland Heights, Building Dept. HOWEVER, per Article VIII; Section 8(f) of the master agreement, before any permits can be issued, the construction plans must be approved by the Master Association Architect Board. Our Governing Documents require ALL exterior improvements, modifications and additions to be approved in advance by this Board. If a building permit is required, that is an indicator that architectural review is probably required. At the present time, the Master Board Architect is:
Ron Kluchin
23215 Commerce Park
Beachwood, Ohio 44122
216 464-7494
Contractors/residents need to submit 3 sets of plans to Mr. Kluchin, who will review the plans and give his approval. After his approval, all 3 sets of the plan should be brought to the Highland Heights Building Dept to start the permitting process. If you have any questions, please contact either Building Commissioner Dale Grabfelder or Building Inspector George Wilson at 440 442-7403 during normal business hours, Monday thru Friday 8:00 A.M. – 4:30 P.M. Interior renovations and improvements do not require approval of the Master Association architect. However, this does not mean that permits from the city are not required.
- A3: Permits must be obtained from the City of Highland Heights, Building Dept. HOWEVER, per Article VIII; Section 8(f) of the master agreement, before any permits can be issued, the construction plans must be approved by the Master Association Architect Board. Our Governing Documents require ALL exterior improvements, modifications and additions to be approved in advance by this Board. If a building permit is required, that is an indicator that architectural review is probably required. At the present time, the Master Board Architect is:
- Q4: How do we request a clubhouse rental?
- A4: All of the information you might need is on this website under the Amenities Tab / Community Center. Our rental calendar is available on this website so you can view available dates, but you cannot reserve dates online. You must call Western Reserve at 216-749-6300 ext 125 and Rhonda Hurley can confirm open dates and times available for rental. A contract must be signed and returned to Western Reserve along with deposit checks. There is a required walk-through and explanation of responsibilities.
- A4: All of the information you might need is on this website under the Amenities Tab / Community Center. Our rental calendar is available on this website so you can view available dates, but you cannot reserve dates online. You must call Western Reserve at 216-749-6300 ext 125 and Rhonda Hurley can confirm open dates and times available for rental. A contract must be signed and returned to Western Reserve along with deposit checks. There is a required walk-through and explanation of responsibilities.
- Q5: How do I get pool/tennis passes for the swimming pool?
- A5: Each year Western Reserve mails a Pool/Tennis Application form to each resident. This is to be completed by residents and returned or faxed to Western Reserve. Passes are then mailed out in early May. For those who did not submit an application, an application can be obtained on the web site “Amenities”. Once completed and sent or faxed back to Western Reserve, orders are filled and mailed back to the resident within a week. New residents use this same process.
- A5: Each year Western Reserve mails a Pool/Tennis Application form to each resident. This is to be completed by residents and returned or faxed to Western Reserve. Passes are then mailed out in early May. For those who did not submit an application, an application can be obtained on the web site “Amenities”. Once completed and sent or faxed back to Western Reserve, orders are filled and mailed back to the resident within a week. New residents use this same process.
- Q6: How do I know if the pool is open?
- A6: Under the Amenities Tab on this web site you can view the rules and regulations for the pool including dates and daily hours of operation. In case of storms, the pool closes until 30 minutes after the last round of thunder. Should there be a mechanical problem or bacterial release that would require closing the pool, Health Department guidelines establish conditions when the pool can reopen. In any event where the pool is closed, a sign is posted on the front gate to the pool.
- A6: Under the Amenities Tab on this web site you can view the rules and regulations for the pool including dates and daily hours of operation. In case of storms, the pool closes until 30 minutes after the last round of thunder. Should there be a mechanical problem or bacterial release that would require closing the pool, Health Department guidelines establish conditions when the pool can reopen. In any event where the pool is closed, a sign is posted on the front gate to the pool.
- Q7: Why would the pool be closed during normal operating hours?
- A7: Aberdeen actively manages the water quality at the pool by constantly measuring the chlorine and other chemicals to maintain a safe environment. In the unusual situation where there might be a bacterial release or mechanical problem, the pool may have to be closed temporarily to meet guidelines from the Health Department. At no time would the pool be reopened unless all safety conditions are met.
- A7: Aberdeen actively manages the water quality at the pool by constantly measuring the chlorine and other chemicals to maintain a safe environment. In the unusual situation where there might be a bacterial release or mechanical problem, the pool may have to be closed temporarily to meet guidelines from the Health Department. At no time would the pool be reopened unless all safety conditions are met.
- Q8: How can I get a pass to the exercise room?
- A8: You can request a pass to the exercise room by calling Western Reserve at 216-749-6300. The exercise room is to be used only by residents of Aberdeen.
- A8: You can request a pass to the exercise room by calling Western Reserve at 216-749-6300. The exercise room is to be used only by residents of Aberdeen.
- Q9: Who is allowed to use the tennis courts, playground and recreation areas?
- A9: Aberdeen residents are the only individuals (and their guests) that are
permitted to use the tennis courts, playground, pool or Community Center.
- A9: Aberdeen residents are the only individuals (and their guests) that are
permitted to use the tennis courts, playground, pool or Community Center.
- Q10: What do I get for my association dues?
- A10: Aberdeen is a corporation with many assets, including common areas that require maintenance and care. Our two largest expenses each year are landscape maintenance and our pool operations. In addition, the association trustees are constantly providing for replacement and renovation of our facilities. Funding for these improvements is done through the normal annual budget. As a corporation, significant resources are required to pay for liability insurance covering the common areas and facilities, and protecting residents. Annual budget reports can be found on this website and are distributed in printed form to explain where the dues go.
- A10: Aberdeen is a corporation with many assets, including common areas that require maintenance and care. Our two largest expenses each year are landscape maintenance and our pool operations. In addition, the association trustees are constantly providing for replacement and renovation of our facilities. Funding for these improvements is done through the normal annual budget. As a corporation, significant resources are required to pay for liability insurance covering the common areas and facilities, and protecting residents. Annual budget reports can be found on this website and are distributed in printed form to explain where the dues go.
- Q11: When I sell my home, do I receive part of my dues back from the association?
- A11: As part of the escrow process in the sale of your home, a number of pro-rations will be done for things like utilities, taxes and homeowner association dues. You will receive credit for the portion of the year the new owner occupies the home from title transfer. This will be a credit in your sales transaction and does not come from the association. Check with your escrow agent.
- A11: As part of the escrow process in the sale of your home, a number of pro-rations will be done for things like utilities, taxes and homeowner association dues. You will receive credit for the portion of the year the new owner occupies the home from title transfer. This will be a credit in your sales transaction and does not come from the association. Check with your escrow agent.
- Q12: Where can I find the Master association Governing Documents?
- A12: You can download the Governing Documents directly from our website under the Community and Master Association Tab. Our Governing Documents are recorded with the Cuyahoga County and are attached to the land. As such, new homeowners are required by the escrow agent or title company to sign an acknowledgment accepting the Master Bylaws and the requirements as written. All homeowners are required to confirm by signature their acceptance of the Master Bylaws upon purchase of a home, as this is a deed restriction enforceable through the courts.
- A12: You can download the Governing Documents directly from our website under the Community and Master Association Tab. Our Governing Documents are recorded with the Cuyahoga County and are attached to the land. As such, new homeowners are required by the escrow agent or title company to sign an acknowledgment accepting the Master Bylaws and the requirements as written. All homeowners are required to confirm by signature their acceptance of the Master Bylaws upon purchase of a home, as this is a deed restriction enforceable through the courts.
- Q13: How and to whom do I complain about a neighbor who lives in Aberdeen?
- A13: Being that the Master Association is not responsible for specific neighborhoods, any complaints or concerns should be sent to your neighborhood representative.
- A13: Being that the Master Association is not responsible for specific neighborhoods, any complaints or concerns should be sent to your neighborhood representative.
- Q14: How many homes are in Aberdeen?
- A14: There are currently approximately 615 homes within the Aberdeen Community. When the entire community is built out, our association will have approximately 675 homes, composed of single family units, cluster homes and condo’s. There are limited areas available for development and there are no additional properties that may be developed or added to the development.
- A14: There are currently approximately 615 homes within the Aberdeen Community. When the entire community is built out, our association will have approximately 675 homes, composed of single family units, cluster homes and condo’s. There are limited areas available for development and there are no additional properties that may be developed or added to the development.
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Located in Beautiful Highland Heights, Ohio
